General

This quotation is provided to you (the client) from Ryan Dickinson Plumbing & Heating Ltd. We are registered in England and Wales under company registration number 8080790 and our registered offices are at No 7 London Street, Whitchurch, Hampshire, RG28 7LH.

This quotation is valid for 30 days.

We reserve the right to withdraw any quotation at any time prior to any formal agreement between ourselves and the client.

We reserve the right to withdraw a quotation if and when, products included within the quotation are withdrawn by the manufacturer or our suppliers and if we are no longer able to provide the products reasonably within the prices quoted.

This quotation has been provided to the client for the works detailed herein and any additions or alterations could be liable for additional costs.

Additions or alterations to the work detailed herein could result in the duration of works taking longer than originally expected and we accept no responsibility for jobs over running for this reason.

The prices quoted do not include materials unless otherwise stated and are exclusive of VAT.

Unforeseen additional works that might arise through no fault of the works that we are undertaking may be liable for additional charges, e.g., faulty stop cocks, faulty workmanship caused by other tradesmen or through DIY tasks, damage caused to walls when removing tiles, uneven floors or walls, uneven surface affecting our working area, structural restrictions, hazardous situations etc.

Boilers should be serviced yearly and have a service history. If your boiler is found to be very sooty through not being properly serviced, an additional fee will be charged at an hourly rate in addition to the standard boiler service charge.

Work to be undertaken to repair boilers is subject to a separate disclaimer which the client must read and sign before commencement of works.

Materials sourced by the client are the responsibility of the client and any problems arising from these materials is solely the client’s responsibility. In this instance, client’s sourced materials causing us delays could result in work over running and causing us to fall behind schedule. Whilst we will endeavour to work around such problems, we cannot be held responsible for any loss of time, productivity, or any financial loss.

If the client provides materials that are not compatible with the work, we are due to undertake and additional works are required by us, the client is liable for the additional costs involved.

We will remove your old/faulty or damaged parts and dispose of them, unless you request to retain them.

Due to unforeseen circumstances, such as, infectious disease outbreaks, unsafe working conditions etc., we may need to change the date and time of commencement and completion of the agreed works.

 

Acceptance of Quotation & Payment Terms

A deposit of 50% is required in advance for jobs over £500.00 inclusive of VAT.

Orders cancelled within 4 weeks of a start date are liable for a charge of 30% of the full quotation value. When items have been specifically custom made for the client, full payment of the product is required regardless of any notice of cancellation.

By accepting this quotation, the client agrees of our terms and is liable to pay our invoice (issued upon completion of works) within 7 days of receipt.

Domestic clients – invoices will be submitted to the client on completion of work and payment should be made to us within 7 days.

Commercial Clients – invoices will be submitted to the client on completion of work and payment should be made to us within 30 days.

Failure to settle an account by the due date are liable to incur a finance charge equal to 10% of the gross invoice value, from the date the invoice was raised until full settlement is made.

Returned cheques are subject to a £10 processing charge and in addition we reserve the right to make an additional administration charge of £7.00.

The client shall inspect the work as far as is reasonably possible upon completion and certainly within 7 days and shall give us formal notification of any concerns and any grounds that he/she alleges the work is not in accordance with the contract. If the client fails to give such notice the work in question shall conclusively be presumed free from any defects and satisfactorily completed.

 

Liability

Prior to acceptance and commencement of our works, the client shall inform us of any dangerous situation such as infectious/contagious diseases, gases, liquids, or other materials of any nature that are present on the premises where the work is to be carried out and which constitute a danger to us in carrying out the work. The client is responsible for the safety/safekeeping and/or removal of any such item in accordance with health and safety legislations.

If our work is hindered by domestic facilities providers (i.e., the Water Board, Gas and Electricity Boards) and their supply to the premises, the client is liable for these charges. The client should also obtain permission for us to proceed with works (where necessary) over properties belonging to third parties if the nature of work so requires it. The client shall indemnify us against all claims made by third parties arising from our presence.

We are covered by Aviva Underwriting for our combined Liability Insurances and copies of our Certificates are available upon request as well as displayed in our showroom.

Our Gas Engineers are all Gas Safe registered and our Oftec Engineers are all registered with Oftec. Our Fitters and Installers are all qualified/experienced and competent to complete the work that is assigned to them.

 

Guarantee

We guarantee our work, the materials, and the products we use (if supplied by us) for a period of 365 days from the date of fitment.

Larger items covered by a manufacturer’s warranty may require technical assistance from the manufacturer. In the event of a boiler breakdown or fault, the manufacturer will need to be notified and we cannot be held responsible for any delay caused by a third party.

Whilst we will endeavour to “put things right” as soon as possible, we cannot accept responsibility for delays caused by the manufacturer or provider of service.

Items that are covered by a manufacturer’s warranty that become faulty after our 365-day guarantee fall under the responsibility of the client and the client should liaise with the manufacturer for repairs.

If we are required to inspect or diagnose faults, we reserve the right to make a charge for our time.

No modification of these terms shall be effective unless made by a written agreement between the parties.

 

Last reviewed and updated: 10^th July 2021